As technology fundamentally changes healthcare, workload and workflow automation has emerged as a core component to reduce patient data error and ensure health systems remain secure and responsive. As a result, healthcare process automation is helping practitioners embrace value-driven transformation and deliver an even better quality of service.

Workload automation is not a new concept to the healthcare industry. In fact, healthcare was one of the first industries to utilise automation processes to help reduce provider and payer costs and improve patient outcomes. Today, it is empowering practitioners and clinics to streamline many operational and administrative tasks that people usually perform.

Healthcare automation software & solutions are transforming the way practitioners, clinics, and their staff operate. That’s because automation in clinical practice saves practitioners time, improves the attention and care patients receive and reduces the cost of performing the most basic, but critical tasks of running a business.

From documenting and logging patient data to scheduling appointments, accounting and bookkeeping to appointment reminders, healthcare automation can help practitioners focus on treating their patients completing the most repetitive tasks, quickly without the need for manual labour.

Process automation can significantly help practitioners better manage workloads, improve efficiencies, and digitise time-consuming, manual, paper-based tasks. The greatest benefits of automating manual processes for practitioners include:

Spend more time focusing on patients

Reducing the need to carry out or follow up with manual tasks will free up the time practitioners have to focus on higher-priority work. Spending more time with patients will ultimately lead to improve patient care outcomes. The time practitioners gain back means they can also focus on their own needs, such as mental health, to avoid burnout.

Rely on more accurate information

When you automate processes, you reduce the risks of human error as well as improve efficiency. A heavy workload having back-to-back appointments creates a higher risk of running behind time and errors in paper-based form-filling. By removing these risks, practitioners can ease the workload and ensure they can rely on the accuracy of the patient data in front of them.

Increase overall productivity

By streamlining processes, you improve the speed and efficiency of day-to-day tasks. Having a patient management software with multiple process automation solutions will improve workflows and productivity across the board.

For example, electronic forms can speed up data input and form-filling. Automated invoice generation reduces the need for practitioners to manually raise them and record them. Two-way file sharing means practitioners can receive health information quickly and in real-time. The potential for boosting productivity is unlimited and can be tailored to specific requirements of the practitioner.

Discover opportunities for innovation

Process mapping gives practitioners full visibility over the state of processes across their business. With a visual map showing you key performance indicators, practitioners can see what works and what doesn’t and begin to optimise their workflows and business management style. This gives practitioners a better foundation to discover opportunities for innovating and finding new ways to overcome any challenges and barriers they may face in their practice.


Some of the major goals HealthBank has set out to achieve include:

  • Reducing operational costs for practitioners by streamlining key business processes
  • Scaling solutions up or down to meet the business needs of practitioners
  • Providing stability and reliability of features creating a seamless experience to both practitioners and their patients.